FAQs

Navigating your loan journey can be difficult and even scary sometimes. But we want to make things as easy as we can.

Here, you’ll find commonly asked questions along with helpful answers and guidance.

877.262.2274

Payday Loan FAQs

Of course! For an Online Payday Loan, please contact a customer service representative at 877-577-7977 to arrange an early payoff.

Yes, but certain restrictions may apply. Please see our Privacy Policy for more information.

You can choose to complete your loan online or at one of our convenient store locations, but be sure to select the appropriate channel prior to submitting your application.

See All Payday Loan FAQs

Installment Loan FAQs

Yes. Even if you’ve had bad credit in the past, or still have less-than-perfect credit, you may still be eligible for an Installment Loan from Check Into Cash. If you meet our basic eligibility and underwriting requirements, you could still receive the quick money you need, so don’t hesitate to apply.

If you apply in a store, you will receive same-day cash and walk away with your money, once approved.

If you apply online, your funds are electronically deposited directly into your active checking account, once approved.

No. Check Into Cash only allows you to have one credit product at a time.

See All Installment Loan FAQs

Title Loan FAQs

If you have an existing Title Loan or Title Pawn, visit Check Into Cash. We may be able to buy your Title Loan from another company for more money.

With a Title Loan, you’ll set up a payment schedule based on your income. Once the loan and fees are paid off, your title will be returned to you.

You can begin online with our free estimate tool. However, you’ll need to visit a store nearby to complete your Title Loan. Visit a store prepared with your documents and you’ll be on your way to getting fast cash deposited for life’s unexpected expenses.

Visit our State Center to find a store near you.

See All Title Loan FAQs

Flex Line of Credit FAQs

You may close your Flex Line of Credit at any time by calling us at 877-262-2274. Please review your Flex Line of Credit agreement for more information.

Yes. Even if you’ve had bad credit in the past, or still have less-than-perfect credit, you may still be eligible for a Flex Line of Credit from Check Into Cash. If you meet our basic eligibility and underwriting requirements, you could still receive the quick money you need, so don’t hesitate to apply.

Once you have been approved for a Flex Line of Credit, you can then choose how much cash you wish to draw from your available credit limit, and the money will be electronically deposited into your active checking account.

See All Flex Line of Credit FAQs

Registration Loan FAQs

Typically, a Registration Loan spans up to 30 days in length. At that time, you’ll repay your Registration Loan plus fees.

You can begin online with our free estimate tool. However, you’ll need to visit a store nearby to complete your Registration Loan. Visit a store prepared with your documents and you’ll be on your way to getting fast cash deposited for life’s unexpected expenses.

Visit our State Center to find a store near you.

APRs (Annual Percentage Rates) represent a rate calculated over a 12-month timespan. However, Registration Loan terms range from weeks to months.

Imagine you asked to rent a hotel room for an entire year. The cost would be huge. Yet, the cost of a single night isn’t so bad. The same logic applies to short-term loan APRs.

See All Registration Loan FAQs

Check Cashing FAQs

Check cashing services are available at all participating Check Into Cash retail locations. These store services are not available in Illinois.

Visit our State Center to find a store near you.

If you don’t want to carry around the entire amount of your check in cash, we can put some or all of your money on a U.S. Money Visa® Prepaid Card. Most of our Check Into Cash locations offer this unique, easy prepaid card. Bring in your check and walk out with cash, a prepaid card, or both. How could it be easier?

See All Check Cashing FAQs

Money Transfer FAQs

Western Union® Money Transfer Services at Check Into Cash allow you send money to your friends, family, and loved ones in another state or another country. This Money Transfer is easy, safe, and secure.

In order to use Western Union® at Check Into Cash stores, you will need a Government-Issued Photo Identification Card and a few Western Union® forms which are available in all of our Check Into Cash locations. For transfers over $3,000, we will need your date of birth, Social Security Number and occupation.

Yes. Our Money Transfers make sending or receiving money easier and more convenient than ever. With Western Union® Money Transfer Services, send money fast to over 345,000 Western Union® locations in the United States or even around the world. Funds may be picked up at these participating Western Union® agent locations throughout the nation and world.

See All Money Trasfer FAQs

Gift Card FAQs

Unlike online exchanges, Check Into Cash will put cash in your hand immediately, so there’s no waiting. And with our caring customer service agents, you get a complimentary smile with each transaction. We’ll guide you through the process, answering your questions every step of the way.

Here are the top 3 reasons to trade your gift cards for cash:

  • I don’t shop at this retailer
  • I need the money to pay bills
  • I rather have cash

See All Gift Card FAQs

Bill Pay FAQs

Paying a bill should be no big deal. Use our Bill Pay Services to pay bills with confidence knowing your money and information are secure and your payments are processed safely and on time.

All you need to use Bill Pay Services at Check Into Cash is the original bill and cash to make your bill payments.

See All Bill Pay FAQs

U.S. Money Card FAQs

Your new card functions as a debit card that’s a safer cash alternative. It offers easy direct deposit and a free mobile app to manage your finances. The U.S. Money Prepaid Visa® Card makes accessing your money easy, anywhere, at any time.

Yes, you sure can. In fact, if you don’t have a bank account, simply apply for a U.S. Money Prepaid Visa® Card. Then, you’ll be eligible for one of our great loan options, even if you don’t have a bank account.

Carrying around large amounts of cash can sometimes be risky. A more secure option may be keeping your money on a card. You can easily pay bills and shop online using your new debit card, too.

See All U.S. Money Card FAQs

Money Order FAQs

Money Orders also provide a safe, easy, and reliable way to distribute money to friends and family because Western Union® Money Order payment tools are recognized and accepted throughout the United States and many foreign countries.

Money Orders from Check Into Cash through Western Union® are a great way for customers to make purchases and pay bills quickly without the unneeded expense of maintaining a checking account.

In order to use Western Union® at Check Into Cash stores, you will need a Government-Issued Photo Identification Card and a few Western Union® forms which are available in all of our Check Into Cash locations. For transfers over $3,000, we will need your date of birth, Social Security Number, and occupation.

See All Money Order FAQs

Browsing & Security FAQs

Yes. All of our application information is submitted on secure, encrypted pages.

As a reference and service to you, we provide links to other web sites on the Internet. These links are provided for your convenience only and do not constitute an endorsement for any services, products or companies. You should also refer to that specific site’s privacy and security policies when accessing other sites.

To ensure your privacy, our online applications have always encrypted for your protection. Thanks to recent advances, you can now email sensitive information (account numbers, Social Security Number, passwords or PINs). Before doing so, make sure you’re using encrypted email or a Virtru plug-in for your Chrome browser. This plug-in encrypts gmail and other email programs. Not comfortable emailing such information? Contact us by phone or U.S. mail.

See All Browsing & Security FAQs

CC Connect Loan FAQs

CC Connect provides the loan, while its authorized servicer, Total Loan Services (TLS), services these loans. This means you will maintain your loan account through TLS. Expect to receive communication from CC Connect and TLS regarding your new loan, status updates, and payment notifications.

Access your CC Connect Loan online through your TLS portal. From your online account portal, you can:

  • View payment schedules
  • View loan summaries and balances
  • Schedule ACH payments
  • Update personal and banking information

Funds are deposited into your bank account as soon as the next business day.

See All CC Connect Loan FAQs

Refinance FAQs

On the due date of your refinance, the interest on your renewed loan and any remaining principal will be due.

You can be denied if you’ve reached your state’s maximum refinance limit. If you can’t get approved for a refinance, feel free to call us at 877-577-7977. We’re ready to work with you.

In Texas, there is no limit to the amount of times you can refinance. You can refinance your loan up to five times without having to pay down any principal on your original loan. After your fifth refinance, you must pay $50 down or 10% of your original loan amount – whichever is greater.

See All Refinance FAQs

General FAQs

Once logged in, you will be able to view your current and past (up 12 months) account statements. If you would like to receive a copy of statements that are older than 12 months, please contact us at 877-262-2274.

If you have any questions concerning your paperless statements, please contact us at 877-262-2274.

You may decide to receive paper statements at any time at no cost. Contact us to request paper statements at 877-262-2274.

See All General FAQs