Navigating your loan journey can be difficult and even scary sometimes. But we want to make things as easy as we can. Here, you’ll find commonly asked questions along with helpful answers and guidance.
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Payday Loan FAQs
What if I need more time to repay my Payday Loan?
Can I pay my loan early?
Of course! Loans originated at a Check Into Cash store can be paid at your nearest store or through the Retail Online Customer Portal, where available. For Online Payday Loans, please contact a Customer Service Representative at 1-800-460-4305 to arrange an early payoff or visit your account in the Online Customer Portal. Please call 1-888-333-1360 if you live in these states: KS, OK, TN.
Is my cash advance or payday loan transaction confidential?
Installment Loan FAQs
Can I still get an Installment Loan even if I have bad credit?
Yes. Even if you’ve had bad credit in the past, or still have less-than-perfect credit, you may still be eligible for an Installment Loan from Check Into Cash. If you meet our basic eligibility and underwriting requirements, you could still receive the quick money you need, so don’t hesitate to apply.
How do I receive money for my Installment Loan?
If you apply in a store, you will receive same-day cash and walk away with your money, once approved.
If you apply online, your funds are electronically deposited directly into your active checking account, once approved.
Can I have a Payday Advance and Installment Loan at the same time?
No. Check Into Cash only allows you to have one credit product at a time.
Title Loan FAQs
What if I already have a Title Loan with another company?
If you have an existing Title Loan or Title Pawn, visit Check Into Cash. We may be able to buy your Title Loan from another company for more money.
When will I get my car title back?
With a Title Loan, you’ll set up a payment schedule based on your income. Once the loan and fees are paid off, you’ll get your title back and we will release the lien.
Can I receive a Title Loan online?
No. You may not receive a Title Loan Online since there are vehicle appraisals involved. This process takes place in person at your nearest store location.
Flex Line of Credit FAQs
How do I close a Flex Line of Credit?
You may close your Flex Line of Credit at any time by calling us at 877-262-2274. Please review your Flex Line of Credit agreement for more information.
Can I still get a Flex Line of Credit even if I have bad credit?
Yes. Even if you’ve had bad credit in the past, or still have less-than-perfect credit, you may still be eligible for a Flex Line of Credit from Check Into Cash. If you meet our basic eligibility and underwriting requirements, you could still receive the quick money you need, so don’t hesitate to apply.
How do I get the money from my Flex Line of Credit?
Once you have been approved for a Flex Line of Credit, you can then choose how much cash you wish to draw from your available credit limit, and the money will be electronically deposited into your active checking account.
Registration Loan FAQs
When do I repay my Registration Loan?
An Express Single-Pay Loan in Arizona uses your vehicle registration and your monthly income for a cash loan where loan dates range from 14 to 36 days. At that time, you’ll repay your Express Single-Pay Loan principal plus fees.
Can I receive a Registration Loan online?
No. You may not receive an Express Single-Pay Loan Online. You must apply in person at your nearest store location.
What’s the difference between a Title Loan vs. Registration Loan?
A Title Loan uses your vehicle’s clear, lien-free title as collateral for the loan. Then, once paid in full, you’ll receive your title back.
Similarly, a Registration Loan uses your vehicle’s registration for your short-term loan.
Green Dot® Visa® Debit Cards FAQs
Green Dot® Visa® Debit Cards
Check Cashing FAQs
Where do I go to cash my check?
Check cashing services are available at all participating Check Into Cash retail locations. These store services are not available in Illinois.
Visit our State Center to find a store near you.
What if I don’t want to carry around cash?
If you don’t want to carry around the entire amount of your check in cash, you can add some or all of the cash to a Green Dot™ VISA® Debit Card. Most of our Check Into Cash locations offer this unique, easy debit card. Rules, fees, and conditions apply, see store for details.
Money Transfer FAQs
Why should I use Money Transfer Services from Check Into Cash?
Western Union® Money Transfer Services at Check Into Cash allow you send money to your friends, family, and loved ones in another state or another country. This Money Transfer is easy, safe, and secure.
What do I need to use Western Union® Money Transfer Services?
In order to use Western Union® at Check Into Cash stores, you will need a Government-Issued Photo Identification Card and a few Western Union® forms which are available in all of our Check Into Cash locations. For transfers over $3,000, we will need your date of birth, Social Security Number and occupation.
Are Money Transfer Services easy at Check Into Cash?
Yes. Our Money Transfers make sending or receiving money easier and more convenient than ever. With Western Union® Money Transfer Services, send money fast to over 345,000 Western Union® locations in the United States or even around the world. Funds may be picked up at these participating Western Union® agent locations throughout the nation and world.
Gift Card FAQs
How fast can I receive cash for my gift cards?
Unlike online exchanges, Check Into Cash will put cash in your hand immediately, so there’s no waiting. And with our caring customer service agents, you get a complimentary smile with each transaction. We’ll guide you through the process, answering your questions every step of the way.
Why would I want to exchange my gift cards for cash?
Here are the top 3 reasons to trade your gift cards for cash:
- I don’t shop at this retailer
- I need the money to pay bills
- I rather have cash
Bill Pay FAQs
Why use Bill Pay Services at Check Into Cash?
Paying a bill should be no big deal. Use our Bill Pay Services to pay bills with confidence knowing your money and information are secure and your payments are processed safely and on time.
What should I bring for Bill Pay Services?
All you need to use Bill Pay Services at Check Into Cash is the original bill and cash to make your bill payments.
Money Order FAQs
What are the benefits of using Money Orders from Check Into Cash?
Money Orders also provide a safe, easy, and reliable way to distribute money to friends and family because Western Union® Money Order payment tools are recognized and accepted throughout the United States and many foreign countries.
Why would I need a Money Order from Check Into Cash?
Money Orders from Check Into Cash through Western Union® are a great way for customers to make purchases and pay bills quickly without the unneeded expense of maintaining a checking account.
What do I need to bring for a Money Order?
In order to use Western Union® at Check Into Cash stores, you will need a Government-Issued Photo Identification Card and a few Western Union® forms which are available in all of our Check Into Cash locations. For transfers over $3,000, we will need your date of birth, Social Security Number, and occupation.
Browsing & Security FAQs
Is it safe to enter my account number or social security number on your website?
Yes. All of our application information is submitted on secure, encrypted pages.
Why are there links to other websites?
As a reference and service to you, we provide links to other web sites on the Internet. These links are provided for your convenience only and do not constitute an endorsement for any services, products or companies. You should also refer to that specific site’s privacy and security policies when accessing other sites.
What is your email security policy?
To ensure your privacy, our online applications have always encrypted for your protection. Thanks to recent advances, you can now email sensitive information (account numbers, Social Security Number, passwords or PINs). Before doing so, make sure you’re using encrypted email or a Virtru plug-in for your Chrome browser. This plug-in encrypts gmail and other email programs. Not comfortable emailing such information? Contact us by phone or U.S. mail.
What all is owed on the due date of my refinance?
On the due date of your refinance, the interest on your renewed loan and any remaining principal will be due.
Can I be denied a refinance?
You can be denied if you’ve reached your state’s maximum refinance limit. If you can’t get approved for a refinance, feel free to call us at 877-577-7977. We’re ready to work with you.
How many times can I refinance?
In Texas, there is no limit to the amount of times you can refinance. You can refinance your loan up to five times without having to pay down any principal on your original loan. After your fifth refinance, you must pay $50 down or 10% of your original loan amount – whichever is greater.
What if I need more time to repay my Payday Loan?
Why is the APR Percentage So High?
High APRs are due to the short-term nature of payday loans. Each loan offered by Check Into Cash is required by law to have the fees and/or interest on the loan expressed on the contract as an Annual Percentage Rate, this illustrates how the interest and fees for the amount borrowed are compared to what the cost would be for a one-year period.
How long will my paperless statements be available to view online?
Once logged in, you will be able to view your current and past (up 12 months) account statements. If you would like to receive a copy of statements that are older than 12 months, please contact us at 877-262-2274.