Navigating your loan journey can be difficult and even scary sometimes. But we want to make things as easy as we can. Here, you’ll find commonly asked questions along with helpful answers and guidance.
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What if I need more time to repay my Payday Loan?
Can I pay my loan early?
Of course! Loans originated at a Check Into Cash store can be paid at your nearest store or through the Retail Online Customer Portal, where available. For Online Payday Loans, please contact a Customer Service Representative at 1-800-460-4305 to arrange an early payoff or visit your account in the Online Customer Portal. Please call 1-888-333-1360 if you live in these states: KS, OK, TN.
Is my cash advance or payday loan transaction confidential?
Can I pick up the money at one of your stores?
If you choose to apply online, your loan is handled completely online, so funds cannot be picked up at the store. For loans originated at a Check Into Cash store, you could walk away with cash in-hand.
How will I know if I’m approved for an Online Payday Loan?
After you apply, you will receive your loan decision notice by email. You may receive a call from a customer service representative shortly thereafter.
When can I apply for an Online Payday Loan?
We accept requests for Online Payday Loans 24 hours a day, 7 days a week, 365 days a year. Our transactions are processed between 9:00 AM to 7:00 PM (EST) Monday – Friday. We can only electronically fund loans to your checking account on valid banking days (Monday–Friday).
Do I need a fax machine or printer?
If additional information is required for your online loan (such as a bank statement or pay stub) you may need to scan and email these documents to our Cash Central team at [email protected] If you need to fax documents, you may send them to Cash Central at 1-800-460-4217.
Please call 1-888-333-1360 or email [email protected] if you live in these states: KS, OK, TN.
How long does it take to get an Online Payday Loan?
It takes minutes to apply for our Online Payday Loan. After you apply, you will receive your loan decision notice by email. You may receive a call from a customer service representative shortly thereafter. Once all information is verified, your funds will usually be available on the next business day, funding times are determined by your financial institution.
What if I don’t have a checking account?
Currently, Check Into Cash requires an active checking account in order to provide you with a Payday Loan.
How do I receive my Payday Loan funds?
If you apply in a store, you will receive same-day cash and walk away with your money, once approved.
If you apply online, your funds are electronically deposited directly into your active checking account, once approved.
Does Check Into Cash offer Payday Loans online?
Check Into Cash has partnered with trusted providers like Cash Central and SpeedyCash to offer fast Cash Advance Payday Loans through a simple online application. The application is safe, secure and encrypted. Use our Store Locator to find your state page to see if Online Payday Loans are available in your area.
What happens if I change my mind after taking out a Cash Advance?
Check Into Cash allows you to rescind your loan, whether originated in a store or online, in accordance with state law. Please see your contract for more details on the process and timing.