Navigating your loan journey can be difficult and even scary sometimes. But we want to make things as easy as we can.

Here, you’ll find commonly asked questions along with helpful answers and guidance.


All Browsing & Security Results

Yes. All of our application information is submitted on secure, encrypted pages.

As a reference and service to you, we provide links to other web sites on the Internet. These links are provided for your convenience only and do not constitute an endorsement for any services, products or companies. You should also refer to that specific site’s privacy and security policies when accessing other sites.

To ensure your privacy, our online applications have always encrypted for your protection. Thanks to recent advances, you can now email sensitive information (account numbers, Social Security Number, passwords or PINs). Before doing so, make sure you’re using encrypted email or a Virtru plug-in for your Chrome browser. This plug-in encrypts gmail and other email programs. Not comfortable emailing such information? Contact us by phone or U.S. mail.

When you apply for a payday loan, cash advance, or an installment loan or contact us online, we will retain your e-mail address to facilitate communication in order to provide you with information about your account, complete a service you have requested, inform you of other services, and better serve you. We will not send particularly sensitive information such as account numbers or social security numbers in an e-mail. When you give us your e-mail address we may allow you to choose not to receive e-mail from us that primarily contains marketing messages on our products. We will provide a way for you to tell us to stop sending you e-mails in any e-mail message we send. We will retain your e-mail messages to us for quality assurance and in order to meet regulatory and legal requirements.

We do not knowingly collect, maintain, or use personal information from our web sites about children under the age of 18.

We may use third-party technology providers to design and evaluate our on-line advertising and use of our site. We do not provide these vendors with any personally identifiable information about you, such as your name, mailing address, or account number.

A browser cookie is a piece of information that a website can store to be retrieved at a later time. In order to provide our customers better service, we use the information stored in those cookies to personalize your visit to our website. A cookie cannot be read by a web site other than the one that set the cookie. Many cookies only last a single session or visit. You can set your web browser to inform you when cookies are set or to prevent cookies from being set. However, our web sites operate better when you allow our cookies to be set. We use cookies for a number of administrative purposes. For example, we store your preferences for certain kinds of information. Cookies do not contain personally identifiable information.

This site also utilizes nsProtect, a website security monitoring service that scans the website on a daily basis to ensure the safety of customers’ information.

The Check Into Cash application uses an EV Certificate issued by Network Solutions, which signifies that we have passed a rigorous process of examination by the certificate issuer. This helps protect your information from phishing and identity theft. You may also notice that your browser address bar has a locked padlock icon on the left side. This indicates that the EV TLS certificate is in place and functioning. The Secure EV TLS Certificate is in compliance with regulatory requirements.

When you apply online for a cash advance or an installment loan through our website, you will provide the necessary personal information to process your application. The data is then encrypted (scrambled so it cannot be read except by the recipient) during its transmission over the Internet using your browser’s Transport Layer Security (TLS) connection, which is an updated, more secure, version of SSL (Secure Socket Layer). 

Your browser or device may offer settings related to these technologies. For more information about whether these settings are available, what they do, and how they work, visit your browser or device’s help material. We may not recognize or respond to browser or device signals around tracking, and some settings may interfere with your use of features we offer. Additionally, the settings offered by a browser or device often only apply to that particular browser or device.

Yes. We partner with third-party vendors to deliver advertisements about our services when consumers visit other websites across the Internet. These vendors place third-party cookies which help us provide consumers with advertisements that are customized to particular product preferences and improve the effectiveness of our marketing efforts.

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