Navigating your loan journey can be difficult and even scary sometimes. But we want to make things as easy as we can. Here, you’ll find commonly asked questions along with helpful answers and guidance.
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How long will my paperless statements be available to view online?
Once logged in, you will be able to view your current and past (up 12 months) account statements. If you would like to receive a copy of statements that are older than 12 months, please contact us at 877-262-2274.
Who do I call if I have questions about my paperless statements?
If you have any questions concerning your paperless statements, please contact us at 877-262-2274.
What if I sign up for paperless statements and then decide I would like to receive paper statements again?
You may decide to receive paper statements at any time at no cost. Contact us to request paper statements at 877-262-2274.
How secure are paperless statements?
Paperless statements are secure because we do not email you an actual statement. You are required to login to your secure and encrypted online account to be able to view your statement.
How do I save or print my paperless statement?
To save your paperless statements, click on the print or save function within the PDF reader you are using to view your statement.
How will I know my paperless statement is available online?
You will receive an email notification when your new paperless statement is available to view online. This email will contain a link to permitting you to log in to your online account. Once logged in, you will be able to view your current and past (up 12 months) account statements.
Is there special software required to view my paperless statements online?
Yes, your paperless statement will be provided in PDF format. Thus you will need to have a PDF reader such a Adobe Acrobat Reader™ or Foxit Reader™ installed your computer or device. You may download such software by clicking the link below.
Adobe Acrobat Reader™ Opens in a new window or Foxit Reader™ Opens in a new window
Is there a cost associated with receiving paperless statements?
No, paperless statements are provided at no cost to our online customers.
Will I continue to receive my printed statement in the mail if I sign up for paperless statements?
No, when you sign up for paperless statements you will not receive a paper statement in the mail. If you would like to continue to receive your paper statement, please contact us at 877-262-2274 and will process your request.
How do I sign up for paperless statements?
To sign up for paperless statements, select to receive your statements electronically when you open your account. Once you have enrolled, you will receive an email notification each month when your statement is available to view online.
What are paperless statements?
Paperless statements enable you to receive your account statements electronically in lieu of paper statement which is provided via traditional mail. An email notification will be sent to you each month when your statement is available to view online.
How do I dispute account information that is on my credit report?
To begin your credit report dispute, please contact our Credit Dispute Resolution Group in writing at P.O. Box 728, Cleveland, Tennessee 37364-0728.
Include all or as many of the following items when you write to us:
- Full name
- Address (Street, city, state, zip code)
- Telephone number
- Date of birth
- Last 4 digits of your social security number
- The specific item or transaction you are disputing
- An explanation of all the facts for why you believe the item is inaccurate or incomplete. (Be as specific as possible. Describe what is inaccurate or incomplete and why, and request that it be removed or corrected.)
- A copy of your credit report showing or circling or marking the item (if available), or the date of your credit report (if available)
- Copies of all supporting documents. For example, include payment records, cancelled checks, court documents, police reports, or an FTC Identity Theft Report showing that an account was the result of identity theft, or bankruptcy schedules showing that an account was included in or discharged in bankruptcy (if available)
NOTE: Only include copies of the documents mentions above. Do not send original documentation. We cannot return any copies from your mailed request. Also, please provide as much information as you can. If we do not receive sufficient information, we cannot investigate your claim.