FAQs

Navigating your loan journey can be difficult and even scary sometimes. But we want to make things as easy as we can.

Here, you’ll find commonly asked questions along with helpful answers and guidance.

877.262.2274

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You are eligible for a no-cost repayment plan. Please call or visit your local store for details on repayment options. Please remember that if you cannot repay your loan in full on its due date, you should contact us one banking day before your loan is due.

Once logged in, you will be able to view your current and past (up 12 months) account statements. If you would like to receive a copy of statements that are older than 12 months, please contact us at 877-262-2274.

If you have any questions concerning your paperless statements, please contact us at 877-262-2274.

You may decide to receive paper statements at any time at no cost. Contact us to request paper statements at 877-262-2274.

Paperless statements are secure because we do not email you an actual statement. You are required to login to your secure and encrypted online account to be able to view your statement.

To save your paperless statements, click on the print or save function within the PDF reader you are using to view your statement.

You will receive an email notification when your new paperless statement is available to view online. This email will contain a link to permitting you to log in to your online account. Once logged in, you will be able to view your current and past (up 12 months) account statements.

Yes, your paperless statement will be provided in PDF format. Thus you will need to have a PDF reader such a Adobe Acrobat Reader™ or Foxit Reader™ installed your computer or device. You may download such software by clicking the link below.

Adobe Acrobat Reader™ Opens in a new window or Foxit Reader™ Opens in a new window

No, paperless statements are provided at no cost to our online customers.

No, when you sign up for paperless statements you will not receive a paper statement in the mail. If you would like to continue to receive your paper statement, please contact us at 877-262-2274 and will process your request.

To sign up for paperless statements, select to receive your statements electronically when you open your account. Once you have enrolled, you will receive an email notification each month when your statement is available to view online.

Paperless statements enable you to receive your account statements electronically in lieu of paper statement which is provided via traditional mail. An email notification will be sent to you each month when your statement is available to view online.

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