FAQs
Navigating your loan journey can be difficult and even scary sometimes. But we want to make things as easy as we can. Here, you’ll find commonly asked questions along with helpful answers and guidance.
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All Flex Line of Credit Results
How do I make payments?
You can set up automatic ACH debit payments, pay with your debit card or visit your local Check Into Cash store to make a payment.
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What if I miss a payment?
If you’re unable to make a payment, please contact us as soon as possible so we can assist you with next steps.
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How do I update my banking or contact information?
You can update your information in your online customer portal or by visiting your local store.
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How long does it take to receive requested funds?
You may receive funds the same day or by the next business day, depending on your request time and processing.
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Can I renew or extend my Flex Line of Credit?
Because it’s a revolving credit line, you can continue to access funds as long as your account remains open, in good standing, and you have available credit.
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Can I transfer funds to my bank account?
Yes, you can have your funds transferred directly to your bank account.
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Can I switch to a different loan type?
You can only have one Line of Credit open at a time. But you may be able to qualify for a payday loan depending on your state of residence and the Line of Credit product you have, see a store for details.
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Who can I speak with for help?
For assistance, please contact your local Check Into Cash or reach out to our Customer Service team at 833-241-3329.
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What happens to my Flex Line of Credit if I move?
Contact your local Check Into Cash to review your account and discuss how your move may affect it.
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Can I manage my Flex Line of Credit through the online portal?
Yes. You can manage your Check Into Cash Flex Line of Credit and other loan services through your Check Into Cash online account.
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