FAQs
Navigating your loan journey can be difficult and even scary sometimes. But we want to make things as easy as we can. Here, you’ll find commonly asked questions along with helpful answers and guidance.
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How do I report a scam?
If you suspect a scam, immediately stop communication and contact us at 1-877-336-9392.
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I received a call, text, or email claiming to be from Check Into Cash, but something seems off. How can I verify it was you?
Check Into Cash may contact consumers via mail, phone calls, and text messages. If you’re unsure whether a message is from us, call us directly at 1-877-336-9392.
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I got a call from someone claiming to be from Check Into Cash, saying I owe money when I don’t. What should I do?
If someone claiming to represent Check Into Cash says you owe money but you don’t, it’s likely a scam. Disconnect the call and contact us at 1-877-336-9392. You can also verify your account status and balance through your online consumer portal.
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Will Check Into Cash ever ask me to provide sensitive information?
Check Into Cash will never ask for sensitive information through correspondence. If we call you, we may request verification to ensure we’re speaking with the correct person. If you’re unsure whether you’re speaking with an official representative, hang up and call back using a verified phone number from our website.
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Does Check Into Cash require upfront payments before lending?
No, Check Into Cash will never ask for upfront fees before lending. If someone claims otherwise, it’s a scam. Disconnect and report it to us at 1-877-336-9392.
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How can I verify an official Check Into Cash social media account?
Fraudsters often use social media to carry out scams. You can verify official Check Into Cash accounts by checking the links provided on our website.
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I was threatened with legal action by someone claiming to be from Check Into Cash. What should I do?
If someone claiming to represent Check Into Cash threatens legal action, they are likely a fraudster. End the conversation and contact us at 1-877-336-9392.
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I received a social media message from Check Into Cash offering me a loan. Is this a scam?
While Check Into Cash engages with customers on social media, we will never offer loans directly through these platforms. If you receive such a message, contact us at 1-877-336-9392.
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How does Check Into Cash protect customers from fraud?
Security is a top priority at Check Into Cash. We implement multiple layers of protection and stay updated on the latest security practices to safeguard customer information.
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I received a request to repay my loan using a wire transfer or a VISA® gift card. Is this normal?
No, this is a common scam tactic. Check Into Cash will never request payment via wire transfer or gift card. Stop communicating, do not send money, and contact us at 1-877-336-9392.
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I think someone took out a loan in my name. What should I do?
If you believe you’ve been a victim of identity fraud, call us immediately at 1-877-336-9392.
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How does Check Into Cash handle fraud?
Check Into Cash takes fraud seriously. Once we are notified of a scam, we promptly investigate and work with customers to resolve the matter efficiently.
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