FAQs

Navigating your loan journey can be difficult and even scary sometimes. But we want to make things as easy as we can.

Here, you’ll find commonly asked questions along with helpful answers and guidance.

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All fraud-and-security Results

Fraud is the intentional deception of a person or group for personal or financial gain. It can take many forms, such as identity theft, spoofing, or, in the case of financial fraud, debt collection or advance-fee scams.
While every act of fraud is different, there are common warning signs. These include unexpected changes in your credit report or financial statements and receiving notifications for a loan you didn’t take out. To prevent fraud, stay vigilant and regularly monitor your personal and financial information.
Phishing is a type of fraud where scammers impersonate legitimate organizations to steal personal information, such as account details or card numbers, through emails, texts, or fake websites.
An advance-fee scam occurs when someone is asked to pay a fee—often labeled as a “processing” or “insurance” charge—to receive a loan. Check Into Cash will never ask you to pay an upfront fee.
Fraudsters use various methods, including social media, phone calls, emails, and other everyday communications. To learn more about where fraud can originate, visit “Common Sources of Fraud and Scams.” For tips on staying safe, reference “How to Prevent Fraud.”
Scammers use various tactics, including spoofing, phishing, and posing as debt collectors. For more details, see “Common Types of Scams.”
Loan-based scams occur when fraudsters impersonate legitimate lenders to steal personal information or money. They often ask for an upfront fee, claim they can approve you without a credit check, or use high-pressure tactics. Before doing business with any lender, research them online and review their Better Business Bureau profile.
Many resources are available to help individuals avoid fraud. Visit our Fraud & Security Center for more information.
Protect yourself by avoiding public Wi-Fi networks and keeping your personal and financial information private. See “How to Prevent Fraud” for more details.
Safeguard your financial information by regularly updating passwords and monitoring your accounts. For additional tips, visit “How to Prevent Fraud.”
If you believe a scammer has contacted you, end the conversation and report the incident to Check Into Cash’s fraud line at 1-877-336-9392.
If you suspect a scam, immediately stop communication and contact us at 1-877-336-9392.
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