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We know payday loans and cash advances can get confusing. Our goal is to make this process as quick and painless as possible. Below are some of our most commonly asked questions and policies.

Security FAQs

Is my information safe?

When you apply online for a cash advance or an installment loan through our website, you will provide the necessary personal information to process your application. The data is then encrypted (scrambled so it cannot be read except by the recipient) during its transmission over the Internet using your browser’s Secure Socket Layer (SSL) connection. uses an EV Certificate issued by Network Solutions which signifies that we have passed a rigorous process of examination by the certificate issuer. This helps protect your information from phishing and identity theft. You may also notice that your browser address bar has a green background and lettering on the left side. This is indicates that the EV SSL certificate is in place and functioning. The Secure EV SSL Certificate is in compliance with regulatory requirements.

This site also utilizes nsProtect, a website security monitoring service that scans the website on a daily basis to ensure the safety of customers information.

What are browser cookies?

A browser cookie is a piece of information that a website can store to be retrieved at a later time. In order to provide our customers better service, we use the information stored in those cookies to personalize your visit to our website. A cookie cannot be read by a web site other than the one that set the cookie. Many cookies only last a single session or visit. You can set your web browser to inform you when cookies are set or to prevent cookies from being set. However, our web sites operate better when you allow our cookies to be set. We use cookies for a number of administrative purposes. For example, we store your preferences for certain kinds of information. Cookies do not contain personally identifiable information.

How do you use third party service providers?

We may use third-party technology providers to design and evaluate our on-line advertising and use of our site. We do not provide these vendors with any personally identifiable information about you, such as your name, mailing address, or account number.

What is your children’s online privacy?

We do not knowingly collect, maintain, or use personal information from our web sites about children under the age of 18.

What is your email correspondence policy?

When you apply for a payday loan, cash advance, or an installment loan or contact us online, we will retain your e-mail address to facilitate communication in order to provide you with information about your account, complete a service you have requested, inform you of other services, and better serve you. We will not send particularly sensitive information such as account numbers or social security numbers in an e-mail. When you give us your e-mail address we may allow you to choose not to receive e-mail from us that primarily contains marketing messages on our products. We will provide a way for you to tell us to stop sending you e-mails in any e-mail message we send. We will retain your e-mail messages to us for quality assurance and in order to meet regulatory and legal requirements.

What is your email security policy?

Please note that e-mail, in general, is not a secure means of communication. Our online applications are encrypted for your protection. However, most e-mail programs currently in use do not include such built-in encryption. If the information you need to convey to us is of a sensitive nature (account numbers, Social Security Number, passwords or PINs), please contact us by phone or U.S. mail.

Why are there links to other websites?

As a reference and service to you, we provide links to other web sites on the Internet. These links are provided for your convenience only and do not constitute an endorsement for any services, products or companies. You should also refer to that specific site’s privacy and security policies when accessing other sites.

Is it safe to enter my account number or social security number on your website?

Yes. All of our application information is submitted on secure, encrypted pages.

How do I dispute account information that is on my credit report??

Contact the Credit Dispute Resolution group in writing at P.O. Box 728, Cleveland, Tennessee 37364-0728.

Include all or as many of the following items as possible when you write to us:

• Complete Name
• Address (Street, city, state, zip code)
• Telephone number
• Date of birth
• Last 4 digits of your social security number
• The specific item or transaction you are disputing

• An explanation of all the facts for why you believe the item is inaccurate or incomplete. (Be as specific as possible, describe what is inaccurate or incomplete and why, and request that it be removed or corrected.)
• A copy of your credit report showing or circling or marking the item (if available), or the date of your credit report (if available)
• Copies of all supporting documents. For example, payment records, cancelled checks, court documents, police reports or an FTC Identity Theft Report, showing that an account was the result of identity theft, bankruptcy schedules showing that an account was included in or discharged in bankruptcy (if available)

Only include copies and do not send original documentation. If we do not receive sufficient information, we cannot investigate your claims. We cannot return any copies from your mailed request.

For rates and terms in your state of residence, please visit our Rates and Terms page. As a member of CFSA, Check Into Cash abides by the spirit of the Fair Debt Collection Practices Act (FDCPA) as applicable to collect past due accounts. Delinquent accounts may be turned over to a third party collection agency which may adversely affect your credit score. Non-sufficient funds and late fees may apply. Automatic renewals are not available. Renewing a loan will result in additional finance charges and fees.