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FAQS & POLICIES

  We know payday loans and cash advances can get confusing. Our goal is to make this process as quick and painless as possible. Below are some of our most commonly asked questions and policies.

FAQs & Policies

Answers To Your Installment Loan Questions

What is an installment loan?

Check Into Cash installment loans are a medium term loan that offers you more money and is paid back over a longer period of time. Typical installment loan repayment terms last 6 to 12 months. Installment loans can be paid early without a pre-payment penalty.
Check Into Cash installment loans are only offered in specific states. Please see the State Center to find out what products are available in your state.

Can I pay my installment loan early? Does it save me money?

Yes. Paying your installment loan before the maturity date is allowed without a pre-payment penalty. Paying your loan early does save you finance charges since interest is charged on a daily basis on any outstanding principal amount.

Does Check Into Cash offer installment loans?

Check Into Cash does offer installment loans, however they only offered in specific states. Please see the State Center to find out what products are available in your state.

How much does an installment loan cost?

The amount of the finance charge for Check Into Cash installment loans is different per loan. This is because the amount of interest charged per loan is based upon the principal loan amount and the length of the loan term.

How do I dispute account information that is on my credit report??

Contact the Credit Dispute Resolution group in writing at P.O. Box 728, Cleveland, Tennessee 37364-0728.

Include all or as many of the following items as possible when you write to us:

• Complete Name
• Address (Street, city, state, zip code)
• Telephone number
• Date of birth
• Last 4 digits of your social security number
• The specific item or transaction you are disputing

• An explanation of all the facts for why you believe the item is inaccurate or incomplete. (Be as specific as possible, describe what is inaccurate or incomplete and why, and request that it be removed or corrected.)
• A copy of your credit report showing or circling or marking the item (if available), or the date of your credit report (if available)
• Copies of all supporting documents. For example, payment records, cancelled checks, court documents, police reports or an FTC Identity Theft Report, showing that an account was the result of identity theft, bankruptcy schedules showing that an account was included in or discharged in bankruptcy (if available)

Only include copies and do not send original documentation. If we do not receive sufficient information, we cannot investigate your claims. We cannot return any copies from your mailed request.

For rates and terms in your state of residence, please visit our Rates and Terms page. As a member of CFSA, Check Into Cash abides by the spirit of the Fair Debt Collection Practices Act (FDCPA) as applicable to collect past due accounts. Delinquent accounts may be turned over to a third party collection agency which may adversely affect your credit score. Non-sufficient funds and late fees may apply. Automatic renewals are not available. Renewing a loan will result in additional finance charges and fees.

For online Customer Support please contact us at 1-877-262-2274.

Customer Notice: A single payday loan or cash advance is typically for two to four weeks. However, borrowers often use these loans over a period of months, which can be expensive. Payday loans and cash advances are not recommended as long-term financial solutions. To view a list of the states we service online, please visit our Rates and Terms page. For our privacy policy, please visit our privacy policy page. Notice to CA customers: Check Into Cash is licensed by the Department of Business Oversight pursuant to the California Deferred Deposit Transaction Law. Notice to OH customers: In Ohio, Check Into Cash operates as a registered credit services organization (CSO). The actual lender is an unaffiliated third party. CS.900185.000. In Ohio, Loan By Phone operates as a registered Credit Services Organization (CSO). The actual lender is an unaffiliated third party. CS 900138.000. Ohio in-store license. Notice to UT customers: For questions or complaints please call the Utah Department of Financial Institutions at 801-538-8830 (UT customers only). Notice to LA customers: If you cannot make payment when due, you can ask to enter into an extended payment plan once in a twelve-month period, but the request must be made before payment is due. Should your lender (Check Into Cash) refuse to enter into an extended payment plan upon your request before the due date, contact the Office of Financial Institutions at 1-888-525-9414 (LA customers only). TX customers: In Texas, Check Into Cash operates as a Licensed Credit Access Business (CAB). The actual Lender is an unaffiliated third party. Notice: An advance of money obtained through a Small Loan or Auto Loan is not intended to meet long-term financial needs. A Small Loan or Auto Title Loan should only be used to meet immediate short-term cash needs. Refinancing the loan rather than paying the debt in full when due will require the payment of additional charges. Check Into Cash engages in the money transmission business as an authorized delegate of Western Union Financial Services, Inc. under Chapter 151 of the Texas Finance Code.VA customers: CREDITCORP OF VIRGINIA IS LICENSED BY THE STATE CORPORATION COMMISSION. VA LICENSE # VTL-10.