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Payday advance customers speak out to Congress

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The payday lending industry has released a new video featuring several of the tens of thousands of customer letters sent to Congress in recent weeks.

“While the letters speak for themselves, this new video gives viewers real appreciation for the customers who want continued access to payday advances,” said D. Lynn DeVault, Board Chair, Community Financial Services Association of America. Inpatient Drug Rehab in Las Vegas, NV.

“Payday lending customers sometimes need a few hundred dollars to make ends meet between paychecks,” said DeVault. “These are real people, facing real life circumstances. Unfortunately, in media coverage and during policy debates, the quiet voices of customers are overshadowed by activists who would like to see payday lending eliminated.”

“The video gives a voice to a handful of customers, representing the 19 million households who used payday advances last year,” DeVault concluded.

More than 10,000 customers of Check Into Cash joined the letter writing campaign.

Watch the video here:


Founded in Cleveland, Tenn., in 1993, Check Into Cash operates more than 1,000 branch locations in 30 states. Check Into Cash is a founding member of the Community Financial Services Association of America (CFSA) trade organization and is a leader in industry best practices. Check Into Cash offers a full suite of financial service products which include cash advance, check cashing services, bill payment services, wire transfer services, money orders, and reloadable prepaid debit cards in select locations.


The Community Financial Services Association of America (CFSA) is the only national organization dedicated solely to promoting responsible regulation of the payday advance industry and consumer protections through CFSA’s Best Practices. As such, we are committed to working with policymakers, consumer advocates and CFSA member companies to ensure that the payday advance is a safe and viable credit option for consumers.

For up-to-date news and information on the payday lending industry, visit

For rates and terms in your state of residence, please visit our Rates and Terms page. As a member of CFSA, Check Into Cash abides by the spirit of the Fair Debt Collection Practices Act (FDCPA) as applicable to collect past due accounts. Delinquent accounts may be turned over to a third party collection agency which may adversely affect your credit score. Non-sufficient funds and late fees may apply. Automatic renewals are not available. Renewing a loan will result in additional finance charges and fees.