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Toll Free: 877-262-CASH

Check Into Cash


We know payday loans and cash advances can get confusing. Our goal is to make this process as quick and painless as possible.

Below are some of our most commonly asked questions and policies.

Security FAQs


Is my information safe?

When you apply online for a cash advance or an installment loan through our website, you will provide the necessary personal information to process your application. The data is then encrypted (scrambled so it cannot be read except by the recipient) during its transmission over the Internet using your browser’s Secure Socket Layer (SSL) connection. uses an EV Certificate issued by Network Solutions which signifies that we have passed a rigorous process of examination by the certificate issuer. This helps protect your information from phishing and identity theft. You may also notice that you browser address bar has a green background and lettering on the left side. This is indicates that the EV SSL certificate is in place and functioning. The Secure EV SSL Certificate is in compliance with regulatory requirements.

This site also utilizes nsProtect, a website security monitoring service that scans the website on a daily basis to ensure the safety of customers information.

What are browser cookies?

In order to provide better service, our web site uses a software “cookie.” A cookie is a small piece of information which a web site stores in the web browser of your PC and can later retrieve. A cookie cannot be read by a web site other than the one that set the cookie. Many cookies only last a single session or visit. You can set your web browser to inform you when cookies are set or to prevent cookies from being set. However, our web sites operate better when you allow our cookies to be set. We use cookies for a number of administrative purposes. For example, we store your preferences for certain kinds of information. Cookies do not contain personally identifiable information.

How do you use third party service providers?

We may use third-party technology providers to design and evaluate our on-line advertising and use of our site. We do not provide these vendors with any personally identifiable information about you, such as your name, mailing address, or account number.

What is your children’s online privacy?

We do not knowingly collect, maintain, or use personal information from our web sites about children under the age of 18.

What is your email correspondence policy?

When you apply for a payday loan, cash advance, or an installment loan or contact us online, we will retain your e-mail address to facilitate communication in order to provide you with information about your account, complete a service you have requested, inform you of other services, and better serve you. We will not send particularly sensitive information such as account numbers or social security numbers in an e-mail. When you give us your e-mail address we may allow you to choose not to receive e-mail from us that primarily contains marketing messages on our products. We will provide a way for you to tell us to stop sending you e-mails in any e-mail message we send. We will retain your e-mail messages to us for quality assurance and in order to meet regulatory and legal requirements.

What is your email security policy?

Please note that e-mail, in general, is not a secure means of communication. Our online applications are encrypted for your protection. However, most e-mail programs currently in use do not include such built-in encryption. If the information you need to convey to us is of a sensitive nature (account numbers, Social Security Number, passwords or PINs), please contact us by phone or U.S. mail.

Why are there links to other websites?

As a reference and service to you, we provide links to other web sites on the Internet. These links are provided for your convenience only and do not constitute an endorsement for any services, products or companies. You should also refer to that specific site’s privacy and security policies when accessing other sites.

Is it safe to enter my account number or social security number on your website?

Yes. All of our application information is submitted on secure, encrypted pages.

Have a Question?

General Information

Customer Service Department:
201 Keith Street - Suite 80
Cleveland, TN 37311
Online Loan Customers:
Phone: 877-577-7977
Fax: 877-577-7978
General Support:
877-262-CASH (2274)
Store Consumer Hotline: